Privacy Policy

At Noor Gems Stones, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, book a consultation, or purchase a gemstone from us. By using our services, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect information you provide directly to us when you make a purchase, book a gemstone consultation, contact us, or participate in any promotions. This includes:

• Personal identifiers (First name, last name, phone number, email address)
• Birth details (if provided for astrological gemstone consultation purposes)
• Shipping and billing addresses
• Payment information (processed securely by our third-party payment gateways; we do not store raw credit card numbers)
• Order history and gemstone preferences

Automatically Collected Data: When you visit our website, we may automatically collect certain device and usage information, such as your IP address, browser type, operating system, and pages viewed, to improve site performance and user experience.

2. How We Use Your Information

We use the information we collect to:

• Process, fulfill, and manage your gemstone orders
• Provide personalized astrological and gemstone consultations
• Send order confirmations, shipping updates, and customer support responses
• Send promotional emails and newsletters regarding new arrivals or custom jewelry services (only if you have opted in)
• Improve our website, products, and consultancy services
• Detect, prevent, and address fraud or unauthorized transactions
• Comply with legal obligations

3. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information with trusted third-party service providers who assist us in operating our business, such as:

• Shipping and logistics partners (e.g., courier services to deliver your gemstones securely)
• Payment processors (to securely handle your transactions)
• Email service providers (to send order updates and marketing emails)

We may also disclose your information if required by law, court order, or to protect the rights, property, or safety of Noor Gems Stones, our customers, or others.

4. Data Security

We implement industry-standard security measures to protect your personal information during transmission and storage. However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your data, we cannot guarantee its absolute security.

5. Cookies and Tracking

We use cookies and similar tracking technologies to track activity on our website and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, some portions of our website may not function properly.

6. Your Data Rights

Depending on your location, you may have the right to:

• Access, update, or delete the personal information we hold about you
• Opt out of receiving marketing communications from us
• Request a copy of your data in a portable format

To exercise any of these rights, please contact us using the details provided below. We will respond to your request in accordance with applicable laws.

7. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the updated policy on this page with a revised "Effective Date." We encourage you to review this policy periodically.